Shipping, Returns & Refunds Policy
SHIPPING, RETURNS & REFUNDS POLICY
Effective Date: September 2, 2026
Last Updated: September 2, 2026
This Shipping, Returns & Refunds Policy applies to purchases made from Dreamair LLC, doing business as RAYVION (“RAYVION,” “we,” “us,” or “our”), through [WEBSITE URL].
By placing an order, you acknowledge and agree to the terms described in this Policy.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer during:
Promotional campaigns.
Product launches.
Holiday periods.
Unexpected increases in order volume.
Inventory or fulfillment delays.
Events outside our reasonable control.
Once an order has entered fulfillment or has been transferred to a shipping carrier, we may not be able to change or cancel it.
2. ESTIMATED DELIVERY TIME
Orders are generally expected to arrive within 5–10 business days after shipment, unless a different delivery estimate is displayed during checkout.
The 5–10 business day timeframe is an estimate and not a guaranteed delivery date.
Delivery may be delayed due to:
Carrier disruptions.
Severe weather.
Natural disasters.
Public holidays.
Incorrect or incomplete shipping information.
High seasonal demand.
Transportation interruptions.
Government restrictions.
Customs or regulatory inspections.
Events beyond our reasonable control.
A shipping delay alone does not automatically qualify an order for a refund while the shipment remains in transit.
If your order has not arrived after the estimated delivery period, contact us at [SUPPORT EMAIL] with your full name and order number.
3. SHIPPING LOCATIONS
We currently ship to eligible addresses within the United States.
Certain locations, including Alaska, Hawaii, U.S. territories, military addresses, post office boxes, or remote areas, may require additional delivery time or shipping charges.
Available shipping destinations and shipping costs will be displayed during checkout.
We reserve the right to decline or cancel an order if we are unable to deliver to the address provided. If an order is canceled for this reason after payment has been collected, the applicable amount will be refunded to the original payment method.
4. SHIPPING CHARGES
Shipping charges, if applicable, are calculated and displayed during checkout before the order is completed.
Any free-shipping promotion may be subject to:
A minimum purchase amount.
Specific products or bundles.
Selected shipping destinations.
A limited promotional period.
Other conditions displayed with the offer.
Original shipping charges are generally non-refundable unless:
We shipped an incorrect product.
The product arrived damaged or defective.
The order was canceled before shipment.
A refund of shipping charges is required by applicable law.
5. ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking information may take between 24 and 72 hours to update after a shipping label has been created.
A shipping label being created does not necessarily mean the carrier has already collected or scanned the package.
Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the shipment.
6. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before completing your purchase, please confirm:
Recipient’s full name.
Street address and apartment or unit number.
City, state, and ZIP code.
Email address.
Telephone number, if requested.
If you notice an error in your address, contact [SUPPORT EMAIL] immediately.
We cannot guarantee that an address can be corrected after an order has entered processing or been shipped.
RAYVION is not responsible for delivery delays, failed delivery, or package loss resulting from incorrect, incomplete, or outdated information provided by the customer.
If an order is returned to us because of an incorrect address, an undeliverable address, refusal of delivery, or failure to collect the package, the customer may be responsible for additional shipping charges before the order is sent again.
7. DELIVERED BUT NOT RECEIVED
If tracking information shows that an order was delivered but you cannot locate it, please:
Check the delivery location, mailbox, porch, reception area, or other secure location.
Ask members of your household, neighbors, building management, or reception staff.
Allow up to 24 hours, as some carriers may mark packages as delivered shortly before actual delivery.
Contact the shipping carrier for delivery confirmation.
Notify us at [SUPPORT EMAIL].
The notification should include:
Your full name.
Order number.
Shipping address.
Tracking number.
Any available information from the carrier.
We will make reasonable efforts to assist with the carrier investigation. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied by the customer, except where required by law.
8. LOST OR SEVERELY DELAYED PACKAGES
A package may be considered lost when the shipping carrier confirms the loss or when tracking has shown no meaningful movement for an extended period.
If you believe your package has been lost, contact us at [SUPPORT EMAIL].
We may ask you to cooperate with a carrier investigation or provide additional information.
If the carrier confirms that the package was lost before delivery, we may offer:
A replacement shipment.
A refund to the original payment method.
Another reasonable resolution.
The available resolution may depend on inventory, carrier findings, and applicable law.
9. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
Please inspect your product and all included components immediately after delivery.
If your order arrives damaged, defective, incorrect, or incomplete, you must email us at [SUPPORT EMAIL] within 24 hours after the carrier records the package as delivered.
Your email must include:
Your full name.
Order number.
A clear description of the issue.
Photographs of the product.
Photographs of the shipping box or packaging.
A photograph of the shipping label.
Photographs or video showing the damaged, defective, incorrect, or missing component.
Please keep the product, packaging, shipping materials, accessories, and shipping label until the claim has been reviewed.
Do not discard, alter, melt, pick, repair, or continue using a product that is the subject of a damage or defect claim.
Depending on the circumstances, we may offer:
A replacement product.
A replacement component.
A partial refund.
A full refund.
Another reasonable resolution.
We may require the product to be returned before issuing a replacement or refund.
10. RETURN NOTIFICATION PERIOD
All return requests must be submitted by email to [SUPPORT EMAIL] within 24 hours after the carrier records the order as delivered.
The 24-hour period applies to return requests involving:
A change of mind.
An unwanted product.
An incorrect item.
A damaged product.
A defective product.
Missing components.
Any other return request.
A return request sent after the 24-hour notification period may be declined to the maximum extent permitted by applicable law.
The 24-hour notification requirement does not limit any consumer right that cannot legally be waived under applicable federal or state law.
11. RETURN ELIGIBILITY
To qualify for a discretionary return, the product must generally be:
Unused.
Unpicked.
Unmelted.
Unmodified.
Clean and undamaged.
Free from odors, contamination, hair, dust, or foreign material.
In its original packaging.
Returned with all original components and accessories.
All included items must be returned, including where applicable:
The Ocean Pearl Picky Pad.
Silicone remelting mold.
Zippered travel case.
Picking tools.
Storage bags.
Pearls, beads, shells, starfish, and other charms.
Printed instructions.
Promotional or complimentary items included with the order.
Submitting a return request does not automatically mean that the return has been approved.
12. NON-RETURNABLE PRODUCTS
To the maximum extent permitted by law, we may refuse a return if the product:
Has been used, picked, melted, remelted, or recast.
Has been modified, cut, damaged, or altered.
Is missing beads, charms, tools, accessories, packaging, or other components.
Shows signs of misuse or improper storage.
Has been contaminated or presents a hygiene concern.
Was damaged by overheating or failure to follow instructions.
Was returned without authorization.
Was returned to an incorrect address.
Was sent after the approved return deadline.
Was purchased from an unauthorized third-party seller.
This section does not limit rights relating to qualifying defective or incorrectly supplied products under applicable law.
13. HOW TO REQUEST A RETURN
To request a return, email [SUPPORT EMAIL] within 24 hours after delivery.
Use the subject line:
Return Request – Order #[ORDER NUMBER]
Include:
Your full name.
Order number.
Delivery date.
Reason for the return.
Condition of the product.
Photographs or video when applicable.
If the return is approved, we will send return instructions and, where applicable, a return authorization number.
Do not send a product back before receiving our instructions.
Products sent without prior authorization may be refused, returned to the sender, or may not qualify for a refund.
14. RETURN SHIPPING COSTS
If the return results from a confirmed error by RAYVION—such as an incorrect, damaged, defective, or incomplete product—we will provide reasonable return instructions and may cover the applicable return shipping cost.
For discretionary returns, including change-of-mind returns, the customer is generally responsible for return shipping costs.
Original shipping costs and return shipping costs are non-refundable unless:
The return results from our confirmed error.
The product qualifies as defective under applicable law.
Applicable law requires reimbursement.
We recommend using a trackable shipping method. RAYVION is not responsible for an unauthorized return or a return package that is lost or damaged before it reaches the approved return location.
15. RETURN DEADLINE
After a return is approved, the product must be shipped to the authorized return address within 7 calendar days from the date the return instructions are sent.
The return package must include the order number or return authorization information.
Returns shipped after this period may be refused unless an extension has been approved by us in writing.
16. RETURN INSPECTION
All returned products are inspected after arrival.
The inspection may verify:
Product condition.
Evidence of use, picking, melting, or modification.
Cleanliness and hygiene.
Presence of all accessories and components.
Consistency with the reason provided for the return.
Compliance with our return instructions.
If the returned product does not satisfy this Policy, we may deny the refund or reduce the refund amount to the extent permitted by law.
17. REFUND PROCESSING
If a return is approved after inspection, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after refund approval for the funds to appear in your account.
The exact timing depends on your bank, card issuer, or payment provider. We cannot control payment provider processing times.
Shipping charges, expedited delivery fees, return shipping costs, and other non-product fees may be deducted from the refund unless the return resulted from our error or applicable law requires otherwise.
18. PARTIAL REFUNDS
A partial refund may be offered where appropriate, including when:
A minor component is missing.
Only part of a bundle is affected.
A replacement component resolves the issue.
The customer agrees to keep a product with a minor cosmetic issue.
The returned product has suffered a reduction in value for which a deduction is permitted by law.
No partial refund will be issued without notifying the customer of the proposed resolution.
19. EXCHANGES
We do not guarantee direct exchanges.
If you want a different product, you may be required to complete an approved return and place a new order.
If your product arrived damaged, defective, incorrect, or incomplete, we may provide a replacement instead of requiring a new purchase.
Replacement availability depends on current inventory.
20. ORDER CANCELLATIONS
To request an order cancellation, contact [SUPPORT EMAIL] as soon as possible.
We cannot guarantee cancellation after an order has been placed.
If an order has already entered fulfillment, received a shipping label, or been transferred to a carrier, it may no longer be canceled. In that situation, the customer may need to follow the return process after delivery.
An order is not considered canceled until you receive written confirmation from us.
21. REFUSED OR UNCLAIMED PACKAGES
Refusing a delivery or failing to collect a shipment does not automatically create an approved return.
If a package is returned to us because it was refused, unclaimed, or undeliverable, any refund may be reduced by:
Original shipping charges.
Return-to-sender charges.
Additional carrier fees.
Other reasonable costs, where permitted by law.
Customers should contact us before refusing a delivery.
22. UNAUTHORIZED RETAILERS
This Policy applies only to products purchased directly through [WEBSITE URL].
Products purchased through Amazon, another marketplace, retailer, reseller, or third-party website are subject to that seller’s return and refund policies.
We may request proof of purchase before providing assistance.
23. PAYMENT DISPUTES AND CHARGEBACKS
If you have a problem with an order, contact us first at [SUPPORT EMAIL] so that we have an opportunity to investigate and resolve the issue.
Filing a payment dispute does not remove the customer’s responsibility to provide accurate information or return a product when a return is required.
Nothing in this section limits a customer’s lawful right to dispute an unauthorized or incorrect charge.
24. CONSUMER RIGHTS
This Policy is intended to operate alongside applicable U.S. federal and state consumer protection laws.
Nothing in this Policy excludes, restricts, or waives a consumer right that cannot legally be excluded, restricted, or waived.
Where a provision of this Policy conflicts with a mandatory consumer protection law, the applicable law will control.
25. POLICY CHANGES
We may update this Policy periodically to reflect changes in our shipping operations, products, business practices, or legal obligations.
The updated Policy will be posted on this page with a revised “Last Updated” date.
The version in effect when an order was placed will generally apply to that order unless a change is required by law.
26. CONTACT US
For shipping questions, delivery concerns, return requests, or refund inquiries, contact:
Dreamair LLC
Doing Business As: RAYVION
Website: [WEBSITE URL]
Customer Support Email: [SUPPORT EMAIL]
Return Address: [AUTHORIZED RETURN ADDRESS]
Business Address: [BUSINESS ADDRESS]
Telephone: [PHONE NUMBER — OPTIONAL]
Returns must not be sent to the business address unless that address has been specifically provided in your return authorization instructions.